13 holidaymakers declare journey agent stalling on refunds of virtually RM30,000

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IPOH: 13 individuals who booked journeys overseas however was deferred because of the Covid-19 pandemic hope to get refunds from a tour company right here.

Consisting of two teams who had booked their respective journeys to Vietnam and Japan in 2019, they mentioned the journey agent had been avoiding their calls since final yr.

Talking on behalf of eight individuals who had booked the journey to go to Vietnam in April final yr, housewife Liew Yoke Chin mentioned they hoped to satisfy with the journey agent and her companions to resolve the matter amicably.

“In the event that they wish to deduct some cash as processing charges, we’ll gladly achieve this to get the rest of our cash,” she informed a press convention held by Perak MCA public service and complaints bureau chief Low Guo Nan right here on Wednesday (Nov 24).

“All of us have paid a complete of about RM29,000 and it isn’t a small sum,” she added.

Whereas pursuing the matter final yr, Liew, 52, mentioned the journey agent had additionally informed them that the company was winding up because of the pandemic and wouldn’t be capable to refund them.

“We had been then requested to assert the losses from an insurance coverage firm, which they claimed to have purchased insurance coverage from for our journey.

“Nonetheless, the insurance coverage firm mentioned that they had no details about the matter,” she mentioned, including {that a} police report was lodged on the matter final week.

“Once we went to their workplace, it was already closed down and emptied.

“However after we checked with the Firms Fee Of Malaysia and the Division of Insolvency, we discovered that the corporate has but to wind up,” she added.

Housewife Yow Cheow Hoong, who spoke on behalf of 5 members of the family who had booked a visit to go to Japan in Might final yr, mentioned that they had paid about RM3,000 deposit every to the identical journey agent.

“Once we requested to cancel our journey final yr, we had been informed it could be a waste as we’d not get a full refund.

“The journey agent even mentioned she would assist us get our refund from an insurance coverage firm. We’ve not heard from her since,” she added.

Yow mentioned she has made a proper criticism to the Client Claims Tribunal in March this yr.

“The matter has been postponed because of the pandemic and we’re nonetheless ready for a date for the proceedings, in all probability in February subsequent yr,” she mentioned.

Low mentioned he had reached out to the journey agent.

“They mentioned that the matter had been introduced as much as tribunal and would let the method proceed and declined to present additional clarification.

“I’ve additionally spoken to the police, who suggested the complainants to settle the matter themselves,” he mentioned.

Low additionally suggested shoppers to get correct black-and-white agreements with their journey brokers to guard themselves and forestall any disputes.



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