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KUCHING: Telekom Malaysia Berhad (TM) has taken proactive measures to mitigate the bottleneck in its internet speeds.

The high traffic of internet users during the movement control order (MCO) period has resulted in slower connection speed for its users, particularly during peak periods and in high density areas.

TM chief commercial officer Anand Vijayan assured that appropriate measures had been taken to resolve the issue.

“To relieve domestic network congestion which affected our Unifi customers in the central and southern regions of West Malaysia and East Malaysia, TM has recently carried out network optimisation and capacity expansion exercises.

“We are pleased to report that the implementation has resulted in a downward trend of network congestion which translates to better speeds for our customers,” he said in a statement on Tuesday.

Anand said the company had been in constant communication with popular international streaming, gaming and productivity platforms to fine-tune their services and cater to the increased demand.

“We will continue to monitor the performance of our network to ensure that customers will always enjoy an enhanced service experience,” he assured.

TM said it had managed to restore the capacity of its international network by fully rerouting and optimising traffic via alternate international link routes.

“With the international network link fully restored, our customers can now continue to experience faster, uninterrupted access to their favourite social media and productivity platforms.

“We are committed to help you stay connected to your loved ones, keeping you entertained and enabling you to stay productive during the MCO,” Anand added.

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