How To Offer Website Care & Maintenance Services To Your Web Development Clients

Providing web site upkeep companies is an effective way to generate month-to-month recurring income out of your net growth enterprise. In this text, we cowl all of the important and worthwhile net care plan companies you’ll be able to supply to purchasers and the instruments you should do it.

If you’re on the lookout for a simple method to supply extra worth to your purchasers, maintain them for longer, and earn recurring income – providing web site care plans (A.Okay.A ongoing upkeep) is without doubt one of the finest methods you are able to do it.

In this text, we take you thru the important net upkeep companies all web site house owners want and find out how to supply these companies to your purchasers with the assistance of WPMU DEV’s built-in instruments.

Maintenance companies contain preserving your purchasers’ web sites safe, up-to-date, and totally optimized – giving them full peace of thoughts to run and develop their enterprise.

We additionally surveyed our 50,000+ members and researched numerous net developer web sites to make sure we provide the finest choices on this article.

By the time you’re achieved studying this text, you’ll know:

• What sorts of upkeep companies you’ll be able to supply to your purchasers.
• Why upkeep companies generally is a worthwhile supply of month-to-month recurring income for your online business.
• How to arrange web site care and upkeep service packages with WPMU DEV.

Skip forward to any part of this text:

What Website Maintenance Services Can You Offer To Your Clients?

Before we get to find out how to present web site upkeep companies with WPMU DEV (and the sensible instruments concerned).

First, let’s take a look at the most effective examples of the companies you’ll be able to supply as a part of your total WordPress/net upkeep bundle.

12 Maintenance Services Every Website Should Have

According to our analysis and information obtained from our members, each web site wants these important companies:

1. Security Monitoring

Hackers attack over 30,000 websites every day, so defending your purchasers’ web sites is vitally essential.

Ongoing web site safety and steady peace of thoughts is a serious cause why purchasers put money into web site upkeep companies.

Regularly scanning for vulnerabilities, eradicating malware, and checking for any spam helps to guard your purchasers’ websites and guarantee these is not going to be hacked, attacked, and brought over.

2. Website Backups

Backups present purchasers with further peace of thoughts, particularly in the event that they know their web site is being often backed up and fully-restored within the occasion of a catastrophe or unintended deletion.

3. Repairs and Fixes

Broken hyperlinks and web page errors frustrate customers and might have a unfavourable affect on a web site’s search rankings. An excellent upkeep routine entails checking the positioning for damaged inside and exterior hyperlinks, errors, and points attributable to bugs, plugin conflicts, and so forth.

4. Software Updates

WordPress websites depend on core software program, plugins, and themes, and these are up to date often by builders, so it’s essential to maintain each crucial and non-critical software program and website elements often up to date too to maintain the shopper’s enterprise operating easily on-line and keep away from safety points.

5. Support (Content Updates & Minor Tasks)

Many purchasers are simply too busy or lack the abilities to carry out content material updates, add new pages, add new hyperlinks to their website header, footer or sidebar, reconfigure menus, and so forth.

Offering a service that features a certain quantity of help hours allotted to performing content material updates and minor website tweaks and duties can add large worth to your net care plan.

6. Site Speed & Performance Optimization

Clients that rely on new leads and gross sales coming from their web site want fast-loading websites which might be frequently being optimized for higher efficiency. Being capable of shortly establish and repair points which might be slowing down their website’s pace is crucial.

7. Search Engine Optimization (web optimization)

In addition to optimizing websites for pace, purchasers additionally want their websites to be optimized for serps. This entails figuring out web optimization points which might be affecting their website’s rating and their net visitors.

8. Uptime Monitoring

Sending purchasers alerts if their web sites change into inaccessible on-line and notifications when their websites are up once more is extraordinarily useful.

9. Reports

Regular experiences are usually not solely helpful for purchasers, however additionally they present proof of the good work you’re doing for them. Send experiences detailing safety, web optimization, or efficiency points on their website, in addition to analytic experiences, and particulars of any updates or adjustments made to software program, plugins, or themes.

10. Site Functionality and Tweaks

Having a web site the place important capabilities work appropriately (like filling in signup and registration kinds, sending enquiries by way of contact kinds, preserving privateness insurance policies compliant with guidelines and laws just like the GDPR, and so forth.) is essential for purchasers. Part of your web site upkeep service is to examine that every little thing on the positioning is working appropriately regularly.

11. Analytics

Providing purchasers with analytics experiences that assist them perceive key website metrics like consumer conduct and establish visitors traits will help them enhance their content material and see considerably higher leads to their enterprise.

12. Browser Compatibility Testing

Another essential service that have to be achieved at common intervals is to ensure that a shopper’s web site shows appropriately throughout all browsers and gadgets. This contains areas like cell responsiveness, accessibility, and so forth, which will be affected when adjustments are made to the positioning or the positioning’s theme, new plugins are added, and so forth.

Additional Maintenance Services

In addition to the above web site upkeep companies, there are further companies you’ll be able to present, akin to:

• Content Writing – If you handle content material updates for purchasers, why not supply them a content material writing and publishing service too?
• PPC Management – Pay-per-click advertisements want ongoing administration. This service will be provided as an add-on.
• Email Marketing – This service will be provided as an add-on and embody writing, scheduling, and sending common e mail newsletters to your purchasers’ subscribers.
• Renewals: Domain names / SSL Certificates – If you handle shopper websites or resell hosting, you can too embody managing renewals for domains and SSL certificates (i.e. paid SSL certificates with OV and EV choices to validate enterprise identification).

Website Maintenance Checklist

Providing common upkeep ensures that your purchasers’ web sites stay safe, optimized, and freed from errors and points that may have an effect on the consumer expertise of their clients.

Offering these companies, nevertheless, is one factor. You additionally have to know when to do what.

So, that can assist you design your individual web site upkeep companies schedule, take a look at our complete guidelines of WordPress maintenance tasks.

Why Offering Website Maintenance Services Is a Great Opportunity

Keeping a WordPress web site safe, up-to-date, and totally optimized is just not onerous, sophisticated or time-consuming.

Especially with automated options constructed into WordPress like allow auto-updates, numerous purposes and plugins that present one-click troubleshooting scans and automatic answer fixes, and different totally and semi-automated companies (we’ll cowl all this later on this article).

Any WordPress website proprietor or consumer might do fundamental web site upkeep themselves in the event that they invested a while into studying the basics of:

Many purchasers, nevertheless, lack the time and/or the curiosity to be taught these expertise.

Many companies don’t wish to work out find out how to create and run an environment friendly upkeep schedule for his or her web sites, they’re pleased to pay another person (i.e. YOU) to do that for them.

In different phrases, here’s what most purchasers wish to hear you say…

“I’ll take care of your website. If you have any issue with your website, you call me and I’ll take care of it.” – Guigro (WPMU DEV member)

The backside line: Providing upkeep companies is a superb alternative to generate month-to-month recurring income (MRR) out of your net growth enterprise whereas serving to your purchasers maintain their web sites operating at their finest.

So, offering purchasers with web site upkeep companies is a “win-win” deal and incomes month-to-month recurring income sounds mouth-watering.

How lifelike and achievable, nevertheless, is incomes MRR from web site upkeep companies? And what sort of companies do you should present to earn this?

Let’s have a look…

Monthly Recurring Revenue Potential – Setting An Achievable Target

“I need about 45 customers to meet my target of 5k/month recurring. I think I’ll hit this by the end of the year.” – David Baker (WPMU DEV Member)

• How a lot recurring income do you wish to earn every month out of your net growth enterprise?
• How many purchasers would you want?
• How a lot would you should cost your purchasers? Can they afford to pay this quantity?

These are all nice questions! Fortunately, we have now an energetic member neighborhood of net builders we will ask….

And that’s precisely what we did to get the solutions.

We’ll begin with the top in thoughts — incomes month-to-month recurring income — and work backward from there.

In phrases of setting preferrred month-to-month recurring income objectives and hitting these targets, many or our members truly shared these with us.

Our analysis exhibits that many net builders on common:

• Would be pleased to earn US$5,000-US$10,000 monthly billing purchasers for recurring companies.
• Would want round 25-50 purchasers on a month-to-month upkeep plan to hit this goal
• Can personally deal with and keep round 50 purchasers (if operating smaller operations, e.g. 1-person or a small group).

The following are a number of the precise responses we acquired from members concerning their targets and incomes a month-to-month recurring earnings by offering web site upkeep companies:

• “I need about 45 customers to meet my target of 5k/month recurring. I think I’ll hit this by the end of the year.”
• “My goal for this year is 50 clients, and I currently have 35.”
• “My goal is 50 (on basic plan), which is the number of sites I believe I can manage on my own.”
• “I would like to get $5,000/mo to be able to have a full-time person doing these things, so that way I have time to keep building the business, and other tasks. I would need about 50 clients for this.”
• “If that was my only job, I’ll try to make only website maintenance. I’ll need around 50 clients and I’ll manage them every day.”
• “In an ideal world I’d host all my sites here and charge enough for me to earn a healthy basic living with like 40 or 50 total clients.”
• “My goal is $5,000 per month. The number of clients required depends on the chosen plans I sell. For example, if I could sell 5 of my highest plan, I would be there. If I sell only my lowest plan, this would take about 250 clients/sites.”

Not all net builders, nevertheless, are on the lookout for “retire and sit on the beach” earnings from upkeep service income.

Some could be pleased if the companies lined their bills or just offered them with further earnings.

For instance, take into account these responses from our members:

• “My goal is to have my monthly expenses covered by my recurring maintenance income.”
• “If maintenance sales can cover my monthly expenses (personal + business) then I’m happy. I’d need about 30 clients…”
• “For us it is all extra income since we usually set it and forget it until the client has an issue.”

Now that we have now checked out setting targets and what it takes to achieve these, let’s take a look at what sort of pricing you would need to set in your companies to hit your objectives.

Pricing Your Maintenance Services – Setting Realistic Prices

“$110 USD for Weekly, $165 USD for Daily. Having a membership site and or eCommerce component will increase the monthly cost.” – P Taubman (WPMU DEV Member)

What are you able to realistically cost purchasers for offering web site upkeep companies?

While in principle the reply is “charge whatever you want, it’s your business!” everyone knows which you could solely cost as a lot because the shopper is keen or capable of pay you.

Working this out, nevertheless, is just not that easy both. Pricing services is tricky and lots of elements can have an effect on this, together with:

• How you talk the worth of your companies.
• Your mounted and variable prices, the purchasers you’re concentrating on.
• Which nation you’re doing enterprise in.
• Current social and political local weather, financial cycles, and so forth.

Sometimes, you’ll be able to undersell your companies for years and it usually takes trial and error (or breaking by way of private worry boundaries and limitations in your self-belief) to get the pricing system proper for your online business.

Fortunately, a few of our members offered us their precise pricing straight up, (whereas others instructed us their companies merely ranged from xxx to xxxx).

Here are a number of the precise responses we acquired from members that have been pleased to share their pricing:

• “$110 USD for Weekly, $165 USD for Daily. Having a membership site and or eCommerce component will increase the monthly cost.”
• “Currently, $100 a year for the bare minimum up to $100 a month for the more intensive hosting plans.”
• “Starting at $35/month but scales according to needs, up to $300 or more.”
• “I have Basic (US$45 p/mth), Pro (US$85 p/mth) and Premium (US$145 p/mth). Basic is monitoring and weekly updates, Pro includes performance and troubleshooting and Premium is for transactional sites and also includes SEO optimization, serving from a CDN and 1 hr of ‘consulting’.”
• “From R$40 (US$7) to R$700 (US$130) depending on the client’s needs.”
• “Care plans start at 5 € (US$5.30) per month and go up to 490 € (US$518) per month.”
• “Currently plans range from 120€/2h (US$127) which is the minimum, to 4490 € /120h (US$4,750) of work per month.”
• “The minimum charge is $150 to $600.”
• “$50 per month.”
• “Flat $100 to cover all. single plan.”
• “I made a small detailed quote, but they can’t change anything about it. It’s a 100$ a month fee that they pay once a year. It pays my personal server so it’s perfect.”
• The upkeep plans are $88/month incl GST, however I’m starting to surprise if that’s too little. I supply updates to some actually good purchasers, however most probably eradicating it for others now.”
• “I try and maintain a $300 average charge per maintenance plan depending on the client and need around 20 clients. Again its mixes and matches. My goal is to move clients to WPMUDEV so I only have to keep abreast of a single set of primary plugins, thereby making the plans manageable!”
• “$99/mo (Weekly Plugin + Theme Update, 24/7/365 Total Care Response Team, Weekly Cloud Backups, Uptime Monitor, Monthly Reports), $159/mo (everything mentioned, plus Unlimited Website Edits, Link Monitor, Security Hardening/Monitoring), $229/mo for e-Commerce stores which include everything mentioned, but for E-Commerce.”

Our analysis exhibits that the members we surveyed cost their purchasers wherever from US$5 monthly to US$600 p/mth in upkeep charges or extra, with a median of round US$170 p/mth).

Other members talked about how they calculated their pricing:

• “It is usually the price of making the website, divided by 12, and with a contract of at least 12 months of stay.”
• “A set percentage higher than your prices [editor’s note: your prices = WPMU DEV member pricing] for setting up and maintaining the site and the plugins and various issues.”
• “I use a percentage based markup, typically 10-30% above my total costs.”
• “Monthly, quarterly, or annually, depending on client preference.”
• “Depending on the client, either a monthly recurring fee, or a quarterly, semi-annual or annual one. The price stays the same whether the customers pay monthly or annually.”
• “Currently I provide a yearly plan – a low fee for plugin set up and access, and then a by-the-hour charge for fixing issues caught by uptime monitoring, defender scans, restoring from backups, etc. This way I can offer a low yearly price to small businesses I work with, and then still charge appropriately when there’s work to do. I am also working on launching a more comprehensive monthly hosting and plugin plan that includes a lot more hands on management.”
• It varies however I’m going to wish to standardize it, and dramatically enhance it in some way as I’ve some purchasers who’re nonetheless paying me what I began charging them like 8 years in the past. Haven’t actually settled on one of the best ways to try this but, my older clientele aren’t sometimes rich individuals and I’m going to wish to determine one thing else for them or give them loads of time to determine one thing out… I’m going to have to regulate it however I don’t wish to screw ’em over both and clearly I can’t simply e mail them and be like “Y’all it’s gonna be 5 times what you’re paying me now, thanks.” So… nonetheless pondering on that.”

There’s another query we should always tackle earlier than we check out the companies you’ll be able to supply to your purchasers with WPMU DEV and present you find out how to begin constructing your upkeep service packages.

Is Providing Website Maintenance Services Profitable?

Many net builders supply web site upkeep companies. But, are upkeep companies truly worthwhile on their very own or as an upsell to your net growth companies?

A easy approach to analysis that is to fireside up Google and seek for phrases like:

• web site upkeep companies
• web site upkeep companies checklist
• web site upkeep companies close to me
• web site upkeep companies price
• web site upkeep proposal
• web site upkeep for small enterprise
• web site care plans

The presence of paid advertisements on Google search outcomes is generally a great indicator of profitability, particularly in case you see the identical advertisements often showing on search outcomes.

After all, no enterprise can afford to maintain promoting services which might be unprofitable.

Now that we have now established that web site upkeep appears to be worthwhile, let’s take a look at some precise examples of upkeep companies net builders are providing.

Providing Website Maintenance Services to Clients

“Website maintenance is a small part of our revenue stream, but it is important part as it allows us to react and work faster compared to clients that have their sites hosted somewhere else, which ultimately saves our clients money.” – Antti-Pekka (WPMU DEV Member)

When we requested our member neighborhood of net builders whether or not they present web site upkeep companies, and in that case, what sort of companies they supply, listed below are a number of the responses we acquired:

Do you present web site upkeep companies (or plan to)?

• “Yes, for 90% of customers.”
• “We inform the client there are minimum maintenance fees.”
• “Usually my company offered maintenance services included with initial proposal. Such as website development + 1 year of maintenance.”
• “I’m beginning to offer the services. They include all the WPMU DEV plugins, as well as “regular” plugin/theme updates. The updates will likely be with the Safe Updates characteristic, my essential promoting possibility.”
• “Our focus is on improving clients online sales, which includes driving traffic through SEO and online marketing + optimizing sites for conversions and improving the sales process after that through automation etc. Keeping everything updated on their site and solving conflicts is part of it.”
• “Website maintenance is a small part of our revenue stream, but it is important part as it allows us to react and work faster compared to clients that have their sites hosted somewhere else, which ultimately saves our clients money. One-click staging, SSO and automatic daily backups being the most important aspects of this.”

What form of companies do you present?

Here are a few of our members’ responses…

• “Maintenance services can range from providing core, plugin, and theme updates and backups, to full range of services that also include security and performance monitoring, SEO, reporting, etc.”
• “I provide hosting, uptime monitoring, backups, updates, malware scans, blocklist monitoring, GDPR checks (automatically updating privacy policy when necessary), SEO ranking and functional tests.”

And an mixture of the upkeep companies they supply:

• Updates/Safe updates: WordPress core, theme, plugins
• Backups: Daily/weekly full-site cloud/native backup, and backups earlier than updates in case rollback is required
• Security: Optimization, brute pressure IP lockout, vulnerability scanning and malware removing, country-blocking guidelines for net software firewall and block lit monitoring, spam checking, full restoration if the positioning is hacked or crashes.
• Performance: Caching & enhancements, picture compression, CDN for JS/CSS/picture optimization
• Uptime: 24/7 uptime monitoring, with e mail & webhook notifications
• Setting up Google Analytics and kinds
• Weekly/month-to-month experiences
• Technical help to resolve plugin/themes conflicts.
• Content modification (Up to five fundamental modifications/uploads monthly).
• GDPR checks (mechanically updating privateness coverage when vital)
• Technical web optimization optimization and audits

When requested how they bundle their companies, few members stated they provide upkeep as a further service, however most members stated they like to bundle upkeep with hosting.

There are some good causes for this too:

• “At the moment I bundle it with hosting. I’ll probably continue to do that. If they can see the actual number for the hosting amount, then I get questions about hosting at some cheap trash company and I end up having to explain why my hosting is worth the cost, which is mostly technical reasons that they don’t understand anyway.”
• “Bundled with hosting, this is the goal. Bundled without hosting – trying to avoid. Bundled as part of a website rebuild or new – prorated over 1,2 or 3 years.”
• “We bundle it together with our initial proposal. Hosting is by default for me and I’m not comfortable to use other hosting that is not reliable. In short, I will convince client to utilize my whole package (dev + design + SEO + maintenance + upgrade + hosting + domain name provider + DNS & security provider)”
• “Hosting is included in our plans. If a client has hosting and comes to us for maintenance, we do not automatically take over their hosting and transfer to our account. In the case that the client is on terrible hosting, we may charge a surcharge.”
• “I have three main plans, depending on the amount of content updates or consulting they want per month. Hosting is included in all plans. If they insist on using their own host and it is decent, I’ll let them host there with the understanding that the care plan investment price doesn’t change and hosting support isn’t included (unless they want to pay me to work with their hosting provider). We set clear boundaries.”
• “We have a few different models that we use. First, we have the stand-alone models where we basically resell WPMU DEV tools, minus hosting. Clients can select unmanaged which gives them white-labeled Hub access and access to the WPMU DEV plugins and site management tools. The managed plans let the clients have the WPMU DEV tools active on their site, but managed by us. So the former is set up similar to Manage WP. The latter is more of a full-service maintenance plan. Then we have the managed hosting plans. There are 2 models here as well: Basic which literally just re-sells WPMU DEV plans. Managed, which includes hosting as well as the aforementioned managed care plans.”
• “We offer maintenance on a weekly basis, as default. However, we also offer a daily plan for an additional fee.”
• “I resell managed hosting which includes the maintenance, but I also offer the maintenance for third-party hosting which includes the same features. Full-site backups are weekly instead of daily, though.”
• “Maintenance is a separate line item. I am not sure what the price is, but I know the maintenance plan includes all core, plugin, and theme updates as well as 10 hours per month of web content updates/changes.”
• “I work with a lot of small businesses with varied budgets, so I have to adjust the services to fit what they need and can also afford.”
• “Hosting, email marketing, SEO, maintenance and other plans are being sold within their own tiers, but they’ll be connected with each other as upsell-products.”

What Others Charge For Maintenance Services

In addition to researching what our members needed to say about providing upkeep companies, we additionally checked out different websites for examples of pricing.

For occasion, in response to analysis from ExpertMarket, totally different sized web sites have totally different common month-to-month upkeep prices…

Here is an Australian website concentrating on small to medium-sized companies for web site upkeep companies…

Here is one other enterprise providing web site care plans from fundamental to high-level help companies, with further help addons.

To see what upkeep companies net builders are providing in your nation or enterprise area and their pricing, enter a number of the prompt search phrases listed earlier into Google and add geo-related key phrases (e.g. your metropolis, nation, or “near me”) to your search.

Now that we have now checked out numerous web site upkeep companies you’ll be able to present to purchasers in your net growth enterprise and achieved all of the background analysis to substantiate that providing these companies generally is a worthwhile approach to generate MRR, let’s present you…

How To Build Your Website Care Plan Packages With WPMU DEV

Ideally, you’ll want to supply your purchasers a top quality service that delivers most worth for cash with a minimal funding of your time and assets.

This means utilizing instruments, automation, leverage, and different efficiencies each time and wherever potential.

WPMU DEV gives every little thing you should ship high-quality skilled web site upkeep companies that may be custom-made to fit your enterprise and your purchasers’ wants and budgets.

As an instance and to point out you what’s potential with WPMU DEV, let’s present you find out how to arrange the next web site care plan packages in your online business…

We’ll additionally add the extra companies proven beneath as add-ons which you could upsell to purchasers…

Let’s undergo the companies listed within the above menus to point out you how one can simply and shortly construct your web site upkeep service packages with WPMU DEV:

Software Updates

From our website manger, The Hub, you’ll be able to simply handle all of your purchasers’ websites’ core software program, plugin, and theme updates.

This contains performing guide or automated updates, including and eradicating plugins and themes on shopper websites (individually or in bulk), configuring updates to be ignored for specific plugins and themes, and extra.

Additionally, you need to use our strong Automate device to arrange automated replace schedules for limitless websites.

The Hub’s Automate characteristic helps you to automate checks, schedules, backups, scans, and updates for all of your purchasers’ websites, providing you with a nearly “hands-free” software program updating service to resell.

Essentially, you’re providing purchasers a service that not solely updates their WordPress core software program, plugins, and themes, but in addition checks the positioning to ensure that it’s protected to replace.

Automate additionally performs a full backup of the positioning earlier than updating, guaranteeing your shopper experiences no downtime or disruption.

“…it’s extremely convenient to be able to have all of my clients in one panel with a one-click login, see all the plugins out of date, quickly restore backups, etc. It’s a huge timesaver.” –Daniel M 

Start Profiting From Software Updating Services

Providing common software program updates is a vital service that each one web sites want.

You can automate this service and embody it in all of your net care packages.

For extra info on all you’ll be able to supply with this service, see our documentation part on using The Hub to automate plugin and theme updates.

Scheduled and Automatic Backups

With WPMU DEV, you’ll be able to ship full hosting backups and incremental backups to your purchasers on a month-to-month, weekly, each day, and even hourly backup schedule.

Backups are uploaded securely to our servers (in case your purchasers host their websites with us) or external storage locations like Amazon S3, Google Drive, and Dropbox.

You can present this service even when your purchasers select to host with another person utilizing our Snapshot Pro plugin.

Start Profiting From Automatic Backup Services

Our vary and suppleness of backup choices means which you could arrange totally different plans for various web site care packages.

For instance, month-to-month backups to exterior storage places for fundamental plans and extra frequent backups (weekly, each day, hourly) for premium plans.

For extra info, see our documentation part on hosting backups and backups via The Hub.

Security Monitoring

Another value-added web site upkeep service you’ll be able to supply to make sure your shopper’s peace of thoughts is ongoing web site risk administration and safety by way of safety monitoring.

You can shortly and simply arrange and configure a web site safety monitoring service for purchasers that may mechanically scan their web site information and database for vulnerabilities, block suspicious code or actions, and stop hackers from accessing their web site.

All that is achieved through The Hub’s Security part, which hyperlinks to and is powered by our Defender security plugin.

This service will warn you if something suspicious is going down on their website, permitting you to shortly leap in and rescue your shopper’s enterprise from potential catastrophe.

Start Profiting From Security Monitoring Services

Using The Hub and Defender gives WordPress safety features like scans, safety tweaks, IP lockouts, Two-Factor Authentication (2FA), login masking, firewall, and extra.

If your purchasers additionally host their sites with WPMU DEV, you’ll be able to supply a “total security plan” that features further safety choices like site password protection, WAF, and brute-force attack protection, along with secure and dedicated hosting.

When planning your service packages, take into account providing scans, monitoring, and alerts as a part of your fundamental plan, and including a “troubleshooting and problem fixing” part as a part of your premium providing.

For instance, in case you cost an hourly fee for offering technical help, your premium web site care plan might embody numerous hours monthly (e.g. 2, 4, and so forth.) of “priority support” time allotted to fixing and troubleshooting web site points associated to safety, optimization, internet hosting, and so forth.

For extra info, see our documentation part on running a full website security service via The Hub, utilizing Defender security plugin, and the articles and tutorials beneath:

Website Monitoring

Offering an uptime monitoring service to purchasers whose companies rely on their web sites being up and operating is one other highly effective method to make sure their peace of thoughts.

You can arrange, configure, and totally automate this service through The Hub’s Uptime characteristic.

Uptime screens a web site’s uptime, downtime, and response occasions, and the service will be configured otherwise for every shopper.

With Uptime’s 24/7 automated monitoring service, your purchasers (and also you) will obtain prompt e mail notifications if their web site goes offline at any time of day or evening.

“For a lot of clients, I put Uptime Monitor on the site, and when the site goes down, clients think I am the superstar. And then I bill to fix the site for whatever reason it is down.” – Blake W (WPMU DEV Member)

Start Profiting From Website Monitoring Services

This is a ‘set and forget’ service that may be included in all of your net care plans, or as a part of a ‘premium’ companies bundle.

For extra info, see our documentation part on the Uptime monitoring service.

Website Support

“What I mostly like about WPMU DEV is their quick chat support. I have many websites in their system and in numerous times I have experienced issues that are not even related to their product and they have always provided exceptional support.” Giovani R

Supporting purchasers is vitally essential to their enterprise and yours.

It not solely helps to construct belief in your relationship with purchasers, it could possibly additionally lead to additional work and new purchasers.

Besides, you realize that purchasers are going to contact you after their web site is constructed requesting your assist and help, so chances are you’ll as properly flip this right into a service that may pay in your effort and time.

Providing amazing support on all WordPress-related areas is what makes us a stand out enterprise within the WordPress trade, and we prolong this service to help our members’ companies.

In a nutshell, right here’s how this works…

You present your purchasers with help and we offer your online business with the help you should help your purchasers.

You can use no matter technique you want for patrons to contact you for help.

Customers can contact you through your contact form, e mail, phone, textual content message, or through The Hub Client and Live Chat if they’ve points that want fixing or want some troubleshooting achieved on their web site.

If you can not clear up their subject, you’ll be able to flip to us for assistance on something, any time of day or evening.

We have a complete group of professional net, internet hosting, and software program builders and engineers able to again you up and supply you and your online business with quick 24/7 professional help.

We even have an energetic neighborhood discussion board of members identical to you and assets like complete documentation, step-by-step tutorials, and our immense library of weblog articles which you could flip to for assist, further information, and options to each downside you’ll face in your online business.

To entry fast assist through dwell chat and ticketed help, and all of our assets, simply log into The Hub and click on on the Support hyperlink.

Our help group works behind the scenes to assist your online business, so even if you’re a solo developer, your purchasers won’t ever know that you’ve got a horde of consultants standing behind you, prepared that can assist you assist your purchasers.

Start Profiting From Website Support Services

Let’s say that as a part of your net growth companies, you cost an hourly fee for offering technical help.

Your premium web site care plan might embody a sure variety of hours every month (e.g. 2, 4, 6 hours, and so forth.) of built-in and pay as you go precedence help which doesn’t roll over to the subsequent month.

So, in case your shopper wants help with any subject they’re experiencing on their web site, nice!

They have already pay as you go you for a certain quantity of helps hours. If they don’t want your assist or help for that month, then you definitely’ll have constructed a “goodwill” financial institution to cowl you financially throughout occasions the place chances are you’ll want to supply them with help with out cost.

Website Optimization

When purchasers come to you asking you to make their web sites go sooner, you will have a beautiful (and worthwhile) alternative to place them in your Web Care Maintenance Plan, the place you’ll frequently optimize their website to ensure it runs as quick and effectively as potential.

Optimizing websites for speed and performance is vitally essential for a lot of companies, particularly for websites the place even the smallest enhance in web page loading speeds could make a big distinction to their backside line.

In The Hub’s Performance part, you’ll be able to simply arrange and configure a service that may allow you to monitor, optimize, and enhance the pace of your purchasers’ WordPress websites with automated scans, suggestions, caching, Gzip compression, Asset Optimization, and different efficiency options.

This combines two of our strongest and feature-rich plugins: Smush Pro, our award-winning picture compression and optimization plugin for WordPress, and Hummingbird Pro, our WordPress website optimization plugin.

“We’ve improved site speed quite a bit using Smush and Hummingbird. It has saved us a ton of time compared to doing these tasks manually.” – Michael N

Start Profiting From Website Optimization Services

We advocate providing web site optimization as a part of a ‘premium’ companies net care bundle.

Check out our documentation on Smush, Hummingbird, and The Hub’s Performance section, or learn our article on Optimizing Your WordPress Site Performance with Smush, Hummingbird, and The Hub.

Also, see the articles beneath:

Smush

Hummingbird

 

web optimization Reports

Providing SEO Audits is just not solely an effective way to draw new purchasers to your online business, it additionally means that you can present present purchasers with a invaluable upkeep service.

You will help purchasers enhance their outcomes by together with ongoing web optimization audits and experiences in your Website Care packages.

These experiences present methods to optimize their net pages and their content material, how their website ranks on Google, how a lot visitors and engagement their advertising efforts are producing, and different invaluable key metrics.

You can arrange, configure, and automate an web optimization service that permits you to monitor shopper websites to enhance their web page rank and search outcomes with testing, suggestions, improved tagging, social sharing, and different SEO instruments.

It’s all made potential by our highly effective SmartCrawl SEO plugin in The Hub’s web optimization module.

You can then present web optimization experiences to purchasers along with your common web site upkeep companies, or embody it in a “premium” net care plan utilizing our customizable shopper experiences (see the subsequent part for extra particulars on our Reporting device).

Start Profiting From web optimization Reporting Services

We advocate providing web optimization experiences as a part of a ‘premium’ companies net care bundle.

Note: We cowl how to offer SEO services (the place you truly carry out the work of enhancing a shopper’s web site) in a separate article.

Also, relying on what you need included in your web optimization report, chances are you’ll want to make use of a mix of Third-party companies with the instruments that WPMU DEV gives.

This is roofed intimately in our article on how to conduct an SEO audit in WordPress.

To be taught extra, see our documentation on utilizing The Hub’s SEO module, and this tutorial on how to easily configure SmartCrawl in The Hub.

Website Reports

Sending purchasers web site experiences that present them precisely what has been achieved on their web site every month permits them to see the worth of your upkeep companies and is an effective way to construct stronger relationships with purchasers.

Monthly experiences permit you to keep up a correspondence regularly and offers you a chance to reassess their wants and upsell further companies they might require.

You can totally automate this service with WPMU DEV. All you should do is activate the service from The Hub’s Reports part…

You have the selection of making fundamental shopper experiences or detailed experiences for developer use.

You also can select which companies to incorporate within the report.

Which is ideal in case you’re designing totally different shopper packages with totally different add-ons, like safety scanning, web optimization, web site efficiency optimization, and so forth.

You can use the white label instruments to customise and personalize your shopper experiences.

This contains customizing the look of the report, the textual content despatched within the e mail notification to purchasers, report technology and supply schedules, and so forth.

This ‘set-and-forget’ service takes lower than a minute to arrange.

Once you arrange and customise the report, your purchasers will mechanically obtain scheduled e mail notifications and be capable to obtain their report.

Start Profiting From Website Reporting Services

We advocate together with web site experiences in your whole web site care packages.

We additionally advocate establishing each sorts of experiences…

One in your purchasers, and a extra detailed developer’s report for your online business, then scheduling common comply with up calls (e.g. each month, 90 days, and so forth.) along with your purchasers to debate web site efficiency and methods to enhance their outcomes.

Website experiences present purchasers with invaluable details about their web sites and provide you with alternatives to upsell further companies.

“I like that they have a group of plugins that eliminate the need for having to use multiple suppliers to get the same result.” David B

Packaging Your Website Maintenance Services

As you’ll be able to see, we offer a variety of choices with a ton of flexibility for personalisation, permitting you to create totally different service ranges or packages in your web site upkeep companies providing.

Here, for instance, is an easy method you may create a web site care plan with “Basic” and “Premium” packages:

Start Building Your Website Maintenance Services With WPMU DEV Today

When it involves building a sustainable recurring revenue with website maintenance services, we all know there isn’t a one higher to associate with than WPMU DEV.

We present all of the instruments and the help you want, backed by a 200+ sturdy world group of consultants in all issues WordPress.

If you’re already a member, then nice! Follow this information and add your web site upkeep companies module to your net growth enterprise immediately.

If you’re not a member but, select one in every of our membership plans to get began. If you’re focused on giving our platform a strive, our free plan is the most effective place to begin.

It contains limitless website administration, built-in billing, plugins, and extra.