Maybank reaffirms continuing repayment assistance


KUALA LUMPUR: Malayan Banking Bhd has reaffirmed it will continue to provide repayment assistance to support its individual and small and medium enterprise (SME) customers whose livelihoods have been impacted by the Covid-19 pandemic.

In a statement on Wednesday, it said customers who need financial help can still contact the bank to discuss and work out the most suitable repayment assistance package to address their financial difficulties.

Maybank said applications can be submitted through various channels including online for enhanced convenience.

“Maybank’s priority is to ensure that its customers continue to have access to the financial assistance they require as the pandemic prolongs and to be able to have some cashflow relief as they seek to manage their various other obligations during this challenging period, ” it said.

As at early May 2021, the bank has processed over 200,000 repayment assistance applications and approved all eligible applications processed amounting to RM32bil.

Of these approved applications, about 37% were given a further deferment in the repayment of their loans and financing, while the remaining customers have been granted lower instalment payments for an agreed duration.

Besides repayment assistance, the bank continues to make available various financing solutions to businesses and individuals.

Maybank said applications for repayment assistance can be done via:

a. Apply online via Maybank2u (for individuals and sole proprietors) or Maybank2u Biz (for microenterprises and SMEs)

b. Apply via email to [email protected] (for individual customers) or [email protected] (for SME customers), providing name, IC no, contact number, company name, type of loan (e.g mortgage, hire purchase (HP), term loan financing) and reason for application. For applicants with HP loans, please state vehicle number as well

c. Visit or call any of our branches, SME Centres or Auto Finance Centres (whichever is relevant) nationwide; or

d. Calling the Maybank Group Customer Care Hotline at 1-300-88-6688 and press *1 for Repayment Assistance.

Maybank encourages customers who intend to apply for any repayment assistance package to do so via email, telephone or online (details of the four channels are as listed above) for their safety and convenience.

Those who wish to apply physically at branches are encouraged to make an appointment online using Maybank EzyQ (via Maybank2u) before the visit.

More information and FAQs on Maybank’s Repayment Assistance packages can be obtained at or by contacting the Maybank Group Customer Care Hotline at 1-300-88-6688 and pressing *1 for “Repayment Assistance”.

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