KUALA LUMPUR: The traces are again on the PPV within the World Trade Centre however for a unique motive.
While a few of them have been there for his or her vaccine jabs, the remaining made a beeline to the MySejahtera helpdesk, hoping to settle the snags associated to the app.
Housewife Nurul Ain Abu Bakar, 31, mentioned she got here all the best way from Rawang as she wished her full vaccination standing to be mirrored on MySejahtera.
“My vaccination status on the app was not updated ever since I received my first dose of the vaccine in August last year.”
“I made repeated attempts to solve the issue through the virtual helpdesk and also asked staff at vaccination centres about it,” she mentioned, including, nonetheless, that her situation remained unsolved.
So she resorted to utilizing her bodily vaccination card as proof of vaccination every time she was requested about it.
Nurul Ain mentioned that she had waited in line since 8.30am and was allowed entry at barely previous midday.
A contract employee who solely wished to be often called Nicole mentioned she turned up yesterday to resolve hitches along with her vaccination cert.
“After reinstalling the app on my new phone, my status stated that I had not received any vaccinations,” she mentioned.
Retiree N. Tinakararajan, 63, mentioned his spouse and him had the problem of their booster dose standing not mirrored on the PDF format within the app.
“We tried contacting the PPV in Ipoh where we received our jabs but they were unable to help,” he mentioned, including that he was planning to print out bodily proof of the vaccination in preparation for a visit to Australia.
Tinakararajan, who arrived at about 1pm, mentioned he was advised as a substitute to return once more at 4pm as a consequence of crowd management measures.
Contractor Wah Pee Choon, 56, mentioned he was anxious about his vaccination standing not being mirrored on the app regardless of receiving his major dose in June final yr.
“I had to forgo my booster appointment as the personnel at the vaccination centre said I needed to resolve this before being allowed to receive the booster,” he mentioned.
Health Ministry’s planning division senior principal assistant director Dr Husni Zaeem mentioned 50% of the problems raised at WTC KL concerned their digital vaccination certificates not being up to date.
“One possible cause is that the users had created multiple MySejahtera identification (ID).
“This occurs when people either change devices or forget their passwords, which results in them creating new accounts.
“Hence, their latest device or ID does not show their vaccination status as their certificates are tied to the original ID,” he mentioned.
He defined that after personnel have been in a position to establish the ID utilized by the complainant to obtain their vaccinations, they’d be capable of resolve the matter promptly.
Dr Husni, who oversees operations on the helpdesk at WTC, mentioned another excuse why a vaccination standing was not up to date could possibly be as a result of individual not checking if his standing had been up to date previous to leaving the vaccination centre.
“This can be resolved if the person shows his physical vaccination card to the helpdesk, so our team will use it as a reference point in the system to confirm their full vaccination,” he mentioned.
He mentioned that 20 counters have been opened every day at WTC KL to help these dealing with points on the MySejahtera app.
“Those coming should bring their vaccination and ID cards to ensure the team will be able to assist them efficiently,” he mentioned.
Dr Mahesh Appannan, head of information on the Crisis Preparedness and Response Centre, mentioned the most typical grievance they acquired concerning the MySejahtera app was that the customers’ vaccination certificates didn’t seem on the app.
“This is because when they get themselves vaccinated, they did not get their profiles updated. There must be an input at the PPV. If the PPV does not update it, then it would not be updated on the app,” he mentioned.
Dr Mahesh mentioned people have to right away alert the PPV if their vaccination certificates just isn’t up to date because the PPV would be capable of rectify it.
He additionally mentioned that customers who modified their cellphone quantity, or forgot their person ID in addition to having normal tech points on the app have been a few of the different frequent issues.
The bodily helpdesk at WTC KL is opened every day till March 15, serving 800 individuals a day.
The helpdesk on the Ideal Convention Centre, Shah Alam, is open at the moment, and on March 5 and 6.
Dr Mahesh identified that the staff was working onerous to enhance their on-line helpdesk.
“We are streamlining and improving our online helpdesk.
“We need to diagnose why the issues were not really resolved,” he mentioned.
