New Helpdesk feature available on MySejahtera app


PETALING JAYA: MySejahtera users can now get assistance regarding their appointments, including how to cancel or reschedule vaccine appointments through a new option – the app’s helpdesk feature.

The Special Committee on Covid-19 Vaccine Supply Access Guarantee (JKJAV) also gave a visual tutorial on its Twitter account on Saturday (June 5) on how to use the option.

On the MySejahtera home page, users need to click on the “Helpdesk” feature and “Vaccination Appointment” will be the first option for users to choose.

Once users click on “Vaccination Appointment”, three options for possible scenarios will appear, the first being for those who have not received a date despite getting a “Thank You” display after submitting the appointment slot booking for AstraZeneca registration.

The second option is for those wanting to know how to cancel their AstraZeneca appointment, while the third and last option is for appointment date changes for non-AstraZeneca appointments.

Last week, National Covid-19 Immunisation Programme (NIP) coordinating minister Khairy Jamaluddin had said that a new feature will be added on MySejahtera to enable users to get help regarding their appointments as well as receive feedback and immediate solutions.

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