Only by appointment for RHB Bank branches in Klang Valley

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KUALA LUMPUR: Customers will have to make appointments to visit RHB Bank/ RHB Islamic Bank branches in the Klang Valley effective next Tuesday, June 8 until further notice.

RHB Banking Group said in a statement on Friday this new procedure would be in force throughout the Movement Control Order (MCO) starting June 8 until further notice.

RHB ‘s head of group retail distribution, Alex Lim (pic, below) said the requirement for prior appointment for branch visits is part of the precautionary measure to ensure the health and safety of all its customers.

“It will reduce the time that our customers would have to be physically present at the branch, hence lessen crowding at branches, ” he said.

Lim pointed out to the rise in Covid-19 cases across the country and it was RHB responsibility to ensure that it keeps its customers and employees safe at all times.

“However, we remain mindful of the needs of certain groups of customers, such as senior citizens, customers with disabilities, expectant mothers, and those with genuine emergencies. These groups of customers may visit branches without prior appointment where they will be served in an orderly manner, ” he said

He said customers may make appointments using the RHB Queue Management System Mobile App, where they are able to set same-day appointments at any of our branches in the Klang Valley in real time.

Through the QMS Mobile App, they would also be alerted of upcoming appointments and they could also easily reschedule their appointments to another day or time, should they wish to do so.

“Although the use of the QMS App would greatly reduce waiting time at our branches, we strongly encourage all our customers to use our RHB Internet and Mobile Banking services to conduct their daily banking transactions throughout this MCO period, ” Lim said.

For RHB Bank/ RHB Islamic Bank Branches located outside the Klang Valley areas, prior appointments are currently not required. Customers may still walk into the Branches to conduct their banking transactions during the Branches’ operating hours.

During the MCO period, opening hours for RHB Banking Group branches have been shortened with a number of RHB Banking Group branches being temporarily closed as a precautionary measure due to the pandemic.

Starting from June 8, branch opening hours will be further revised to be from 9.15am to 2pm.



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