Highway concessionaire PLUS Malaysia has apologised to all its freeway prospects for the inconvenience induced because of the congestion throughout its initial RFID rollout along the North-South Expressway from Juru to Skudai on January 15.
Acknowledging the inconvenience induced to its freeway prospects through the preliminary RFID implementation alongside its Juru to Skudai stretch, PLUS stated through an announcement that it’s reactivating 43 SmartTAG lanes at 34 toll plazas to handle the problem and handle traffic at the toll plazas.
It stated that 16 toll plazas with 19 Touch ‘n Go lanes can have SmartTAG lanes reinstated by January 25 in anticipation of elevated traffic through the anticipated journey exodus for Chinese New Year. Subsequently, publish CNY, on February 19, 18 extra toll plazas will convert 24 lanes to SmartTAG lanes.
The transfer comes following a latest assembly between PLUS’ senior administration and works minister Datuk Seri Fadillah Yusof and the director-general of the Malaysia Highway Authority (LLM), Datuk Mohd Shuhaimi Hassan, the place the works minister raised his concern on the general public’s unhappiness in relation to the RFID implementation and the elimination of the SmartTag lanes at sure toll plazas.
PLUS stated that with steering and steerage from the works minister, it has recognized areas of enchancment and is taking proactive steps which might be totally aligned with prime minister Datuk Seri Ismail Sabri Yaakob’s announcement that the RFID solution should be an option for the rakyat by way of how they select to make toll funds. “Users must be given the freedom whether to use RFID, Touch n Go or SmartTAG,” he stated.
It stated it groups have been fashioned to work across the clock on the bottom to optimise system efficiency and sharpen detection at all toll plazas, and that it’ll deploy faster “double arm” lane obstacles at plazas with excessive traffic to guarantee traffic might be ready to be managed and cleared rapidly. Additionally, visible RFID detection zones might be painted on RFID lanes to guarantee prospects are ready to place their automobile to guarantee optimum detection.
The freeway operator additionally stated it has assigned customer support assistants (CSAs) at all 158 RFID lanes throughout 74 toll plazas to help prospects who’re caught at lanes. Using transportable detection units, the CSAs will assist decide if there’s a fault with a RFID tag. Motorists experiencing RFID detection points will obtain a TnG coupon for evaluation of the tag at the closest TnG fitment heart – if discovered to be defective, TnG will exchange the tag for free.
For the comfort of motorists, PLUS stated there are 24 fitment centres on its highways and 35 at places exterior PLUS highways, with the full locations listed here. It added that it’ll proceed to work with TnG to improve the variety of RFID fitment facilities to make sure that correct tag becoming by an expert fitment agent is on the market to prospects.