Since it was introduced final month that your complete North-South Highway would support Touch ‘n Go’s radio frequency identification (RFID) system for toll payments, there have been several concerns raised over the reliability of the tags. In response, freeway concessionaire PLUS Malaysia has mentioned it might give out free replacements for faulty tags at toll plazas.
The firm acknowledged that toll personnel will hand out a coupon for a full detection diagnostic check ought to the tag be unreadable by both the RFID lane’s reader or the employees’s handheld one. This check might be taken on the nearest Touch ‘n Go fitment centre, and within the occasion that the RFID tag nonetheless can’t be learn, Touch ‘n Go will substitute the tag for free.
This is one among a number of enhancements PLUS has made in response to buyer and public suggestions, which additionally embrace doubling the variety of personnel attending to points at toll plazas and enhancing the visibility of directional signages. The firm suggested motorists to make sure correct use of the lanes in accordance with steering on the signage supplied.
Since implementing the system on the principle stretch of the freeway (from Juru in Penang to Skudai in Johor) on Saturday, PLUS recorded a migration price of 10% to RFID transactions. The firm acknowledged that it hopes the elevated use of the system, which it mentioned is according to the present reputation of contactless funds and e-wallets, will present a “smoother and more enjoyable travel experience.”
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