Public Bank customers can opt in for moratorium


KUALA LUMPUR: Public Bank’s customers can opt in for a six-month moratorium under the National People’s Well-Being and Economic Recovery Package (Pemulih), the bank said on Thursday.

The opt-in came into effect on Wednesday and the submissions will be based on customer’s self-declaration while no document is required.

“Public Bank is offering a six-month moratorium to individuals, regardless of their income level, as well as microenterprises and SME customers who face loan repayment difficulty during this pandemic.

“Apart from the six-month moratorium, customers may also opt for a 50% reduction in their monthly instalment payment for six months, ” it said.

Public Bank also said it was providing other rescheduling and restructuring of loan and financing arrangement as requested by customers.

It also highlighted it has a full suite of extremely flexible and comprehensive repayment packages to suit the specific financial conditions of customers.

It assured customers that their Central Credit Reference Information System records remained unaffected by any form of Covid-19 repayment assistance.

Public Bank’s digital platform enables a straight-through online process on customers’ submission for the repayment assistance. Customers may also continue to contact the bank via email or telephone.

The bank had set up special repayment assistance helpdesk lines to provide more efficient assistance to customers. For further information, customers may visit

Public Bank managing director and CEO Tan Sri Tay Ah Lek said with the resurgence of Covid-19 cases and the imposition of a more stringent Movement Control Order, the bank will continue to provide financial assistance nationwide.

“We hope our customers will continue to remain optimistic as Public Bank will continue to support them to navigate through the pandemic, ” he said.

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