Stranded haj pilgrims to be refunded and have their passports returned, says ministry

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PUTRAJAYA: Nearly 400 potential haj pilgrims who had been stranded on the Kuala Lumpur International Airport (KLIA) will be refunded in levels and have their passports returned, says the Tourism, Arts and Culture Ministry (Motac).

In an announcement right here, it mentioned the matter was knowledgeable by a consultant of the licensed journey company concerned throughout a gathering on the KLIA yesterday.

Those who didn’t get their a reimbursement are suggested to lodge a police report on the KLIA Main Terminal Building police station or the closest police station, the ministry mentioned on Friday (July 8).

The victims are additionally urged to file a proper grievance on the matter to the ministry by way of its Public Complaints Management System (SISPAA) at https://motac.spab.gov.myand the Tribunal for Consumer Claims Malaysia (TPPM) at https://ttpm.kpdnhep.gov.my/portal/residence.

For those that want to lodge a grievance through SISPAA, they want to enclose paperwork akin to reserving affirmation invoices, cost receipts, copies of passport or visa, flight tickets (if any) as nicely their police reviews to help within the investigations.

The ministry mentioned the incident would be investigated underneath Section 8(1)(d) of the Tourism Industry Act 1992 (Act 482) for conducting enterprise in a fashion which is prejudicial to the curiosity of the general public, the tourism trade or the nationwide financial system.

If discovered responsible, the journey company might face a suspension or revocation of its licence, it mentioned.

About 380 potential haj pilgrims had been stranded on the KLIA yesterday, believed to have been cheated by a journey company.

The group is alleged to have been issued the furada or non-public haj visa to carry out their pilgrimage with out going by way of Lembaga Tabung Haji (TH). – Bernama



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