eBelia: Credit redemption difficulties due to high traffic on e-wallet platforms

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PETALING JAYA: Participating e-wallet platforms have acknowledged that some users faced difficulties during the eBelia credit redemption process which began today (June 1).

“We understand that some users are facing difficulties in registering for their RM150 eBelia credit with ShopeePay to claim their additional RM500 guaranteed vouchers,” Alain Yee, head of ShopeePay Malaysia, said in a statement to LifestyleTech.

He advised applicants to log into their Shopee account and ensure that their ShopeePay account has been verified with the correct details, as per their MyKad information, to ensure a smooth registration process.

“Next, users should verify that the information provided for the eBelia registration tallies with the information provided to the National Registration Department (JPN), their respective universities, and also the Ministry of Higher Education,” Yee added.

BigPay said some users may be experiencing difficulties due to high traffic.

“But we’re working very hard to have everything back to normal as soon as possible so that all eligible users can claim their eBelia credit with us,” the company said in a statement.

Meanwhile Touch ‘n Go eWallet, in a reply to users on its Facebook page, also said the app was experiencing heavy traffic and urged applicants to try the redemption process at a later time. In a later post, it said that the app is now up and running as all platform providers have “settled what happened earlier” without providing further details.

Earlier, some users shared that they were greeted with error messages when trying to redeem the eBelia credit through Boost. A check showed that the app is no longer displaying the error message.

“Some applicants may have faced issues when the redemption process officially opened at 10am. However, the redemption process was up and running smoothly through the Boost app when checked at 11am,” Boost said when contacted by LifestyleTech.

LifestyleTech had earlier reported that applicants took to social media to express their frustrations as they faced technical difficulties while redeeming their eBelia credit. The issue made eBelia a trending topic on Twitter with over 26,000 tweets today.

The eBelia programme is part of the Pemerkasa assistance initiative announced by Prime Minister Tan Sri Muhyiddin Yassin in March to benefit two million eligible Malaysian youths (aged 18 to 20 years old) and full-time students registered at local institutions of higher learning.

Eligible applicants can redeem RM150 e-wallet credit from four platforms namely Shopee, Boost, BigPay and Touch ‘n Go eWallet starting today until July 22.

The eBelia credit is valid until July 31.



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