JOHOR BARU: A forty five-year-old high quality management engineer is upset, claiming {that a} private hospital’s delay in responding to his request for an ambulance for his wife resulted in her loss of life earlier than the emergency automobile arrived.
Ng Chin Heng stated his 40-year-old wife, who was recognized with mind and lung most cancers in June final yr, was doing nicely and went for normal remedies in Petaling Jaya earlier than the incident on Dec 15 this yr.
He recalled arriving house in Taman Nusa Bestari 2 right here on the night of Dec 15 after work, and stated that his wife was high quality once they had a chat.
(*16*) after, she vomited her dinner and Ng stated he rapidly known as his wife’s private nurse, who had been visiting her weekly, for recommendation.
“When my wife began to expertise respiration difficulties at round 9pm, her nurse recommended that we name for an ambulance from the private hospital.
“During my name with the hospital, the operator requested for my private particulars, my wife’s private particulars, the background of her sickness and our house tackle.
“The operator additionally repeatedly talked about that the ambulance price was RM650 and requested whether or not I might afford it; I informed her I was prepared to pay any quantity so long as my wife might be despatched to the hospital instantly.
“Later, the hospital operator known as me again to ask once more whether or not I might pay the RM650 ambulance price, and I received upset as I had spent 5 minutes confirming this earlier,” he stated in a press convention held right here on Tuesday (Dec 28), including that he had the telephone document to again his claims.
Ng stated he felt barely relieved when he acquired a name from an ambulance driver about 10 minutes later, considering that the automobile had arrived at his housing space.
“However, I was stunned when the motive force knowledgeable me that he was simply on the point of depart from the hospital and requested me to organize RM650 for the ambulance fees.
“I received very upset as a result of solely they had been gradual in their actions, they stored harping on concerning the ambulance fees.
“A couple of minutes after I put down the telephone, my wife was not respiration and we determined to cancel the private ambulance and known as the Health Department as a substitute,” he stated, including {that a} Health Department officer later arrived and confirmed that his wife of 16 years had handed away.
Ng, who has three youngsters aged 12 to 16, stated he lodged a report concerning the matter with the Health Ministry, the police and the private hospital.
Pasir Gudang MCA public complaints and companies deputy bureau chief Ang Tun Chek hoped that each one healthcare organisations might take a look at the incident as a lesson to make sure that it could not be repeated in the longer term.
Meanwhile when contacted, the private hospital stated it was knowledgeable concerning the matter and can be investigating it internally.
