Today, I’m extraordinarily excited to announce that WPBeginner Growth Fund has taken an funding stake in GrooveHQ, a top-rated buyer help assist desk software program.
Over 2,000+ companies round the world use Groove’s assist desk software program to supply best-in-class buyer help at scale with streamlined workflows and fewer stress.
About GrooveHQ
GrooveHQ is an easy but highly effective assist desk software program designed to assist companies ship distinctive customer support with extra confidence and fewer stress.
It comes with all the important customer support tools like shared inbox, live chat, good workflows, reporting, integrations, and a few actually cool AI options that can prevent time.
What I actually like about Groove is that it provides you every little thing you want to ship world-class buyer help with out the excessive prices or complexity that include different assist desk software program.
This is the foremost motive why hundreds of enterprise homeowners throughout all industries, together with service companies, eCommerce, SaaS / software program, in addition to brick-and-mortar companies, are switching to Groove for his or her enterprise.
Here is a fast breakdown of what you’ll get with Groove:
A Powerful Shared Inbox to Streamline Support
With Groove’s Shared Inbox, you possibly can keep on high of your group’s conversations by organizing, prioritizing, and fixing buyer requests from a number of communication channels, like Gmail or forwarded e-mail, in addition to your social media channels.
To make issues even higher, Groove seamlessly integrates with the business tools you employ, reminiscent of Shopify, Stripe account, and extra, so you possibly can see all the related buyer info proper subsequent to the dialog and supply distinctive customer support at scale.
Groove additionally comes with good group delegation, assignments, personal notes, collision detection, @mentions, and principally every little thing you want to streamline your buyer help.
Smart Workflow Automations to Save Time
Groove provides good guidelines and automations to allow you to pace up your workflow and save time.
For instance, you possibly can mechanically categorize conversations, assign them to your group members, set a time-based deadline, and extra.
They even have Smart Folders, which permit you to create customized views for sure forms of conversations so you possibly can resolve buyer points sooner and ship world-class help.
Centralized Customer Support Reports to Track & Improve KPIs
Fine-tune operations and enhance productiveness by monitoring and optimizing your group’s efficiency.
Its centralized dashboard provides you detailed insights into every little thing you want to find out about buyer conversations, which incorporates Inbox and efficiency metrics, group analytics, limitless reporting historical past, and extra.
Easy Knowledge Base Builder
We know from expertise that having an excellent help knowledge base is confirmed to considerably cut back buyer help requests.
Groove provides a simple information base builder, so you possibly can rapidly launch help docs and customise them the manner you need. Plus, you may make your information base public, limit guests, or authorize particular customers through your API.
Get More Done with Groove AI
Groove’s AI allows you to immediately create completely formatted replies.
With its auto-generated summaries, you possibly can rapidly be taught buyer points from the help requests you obtain with out having to learn the complete thread phrase by phrase.
Groove can also be shipped with AI writing tools that enhance your writing, repair spelling and grammar, simplify language, and extra.
Powerful Help Desk Features Without the High Costs
The better part about Groove is that you just get all the highly effective assist desk options with out the excessive expense of a few of its rivals, like Zendesk or Help Scout.
For instance, in the event you use Help Scout, you can immediately cut back your prices by 40% by merely switching to Groove.
Similarly, in the event you use Zendesk, switching to Groove can save your prices by 37%, and in the event you use Front, Groove can cut back prices by a whopping 80%.
In a nutshell, in the event you’re on the lookout for inexpensive help desk software for what you are promoting, then Groove is the good resolution.
I do know that we’re in the technique of switching to Groove already for our companies.
Background Story
Over the final yr or so, we have now been more and more pissed off with our present assist desk software program, Help Scout. The product has gotten more and more extra complicated, the reporting has turn out to be unreliable, and our prices proceed to go up yearly. Our group is continually operating into new bugs reminiscent of workflows not working, discovering foolish limits like the # of tags you possibly can have in a single account, API limits, and so on.
So, I began speaking with different enterprise homeowners in the WordPress business to see what they have been doing, and it turned out that many others have been pissed off with Help Scout as properly and have been trying to change.
I additionally researched the complete market and talked with mates who have been utilizing quite a few different assist desk software program options like Zendesk, Intercom, Front, and so on.
One factor that turned clear to me was that nobody was proud of the worth they have been paying for his or her respective help software program, particularly since nearly each instrument had its personal limitations and quirks.
Why does assist desk software program have to be so outrageously costly? I requested, in my frustration.
As I stored researching, I got here throughout Groove by means of a pal’s suggestion.
At first look, the web site jogged my memory of Basecamp. I rapidly checked out their pricing, and it was refreshing to see that they’d very inexpensive pricing, far decrease than most different rivals. I additionally actually favored that their footer mentioned: Self funded, worthwhile and proud.
So I made a decision to attempt their 7-day free trial, and I used to be impressed by the product. I actually cherished how clear and easy the workflow was.
I mentioned to myself, it might be nice if we may simply purchase Groove and make it a part of the Awesome Motive household.
I seemed up the founder, Alex Turnbull, and noticed that he had been constructing Groove for over 10 years. From his numerous social media and weblog posts, I bought to be taught extra about the firm and actually favored that they’d comparable enterprise values as us. I requested our acquisitions group to attain out and see if Alex could be thinking about promoting.
After a number of conversations, it turned clear that Alex didn’t need to promote the enterprise as a result of he cherished what he was doing. However, he was open to a strategic investor & advisor that would are available to assist him develop the enterprise to the subsequent degree.
That’s precisely what our WPBeginner Growth Fund does. Along with the monetary funding, I companion with entrepreneurs and assist them develop their companies utilizing our years of expertise and progress playbooks.
Since we have been in good alignment, I made a decision to put money into Groove and convey them into the WPBeginner household.
Our mission at Groove is to assist eliminate unhealthy customer support from the world by offering the best-in-class customer support instruments, group, and coaching so you possibly can ship distinctive customer support with extra confidence and fewer stress.
I met with Alex in particular person to do our strategic planning, and I’m very excited for the yr forward.
Not to point out, you realize it’s going to be BIG after we have been ready to get congratulations from NASDAQ group on their billboard in Time Square in New York City.
This is certainly a fairly thrilling second for me.
At Awesome Motive, we have now years of expertise constructing standard WordPress plugins and SaaS merchandise which can be utilized by over 25 million web sites, together with WPForms, AIOSEO, MonsterInsights, and many more.
Not to point out, our WPBeginner Growth Fund portfolio firms like MemberPress, Formidable Forms, Pretty Links, Wholesale Suite, Uncanny Automator, and others have seen large progress over the years.
Sharing our mixed information with Groove will assist all of us higher serve the bigger WordPress neighborhood.
They might be becoming a member of me at our subsequent Mastermind.
As at all times, thanks a lot in your continued help of WPBeginner.
WPBeginner and Awesome Motive wouldn’t be right here with out YOU, and I simply need to say how a lot I respect all of you.
And I look ahead to persevering with serving you and the bigger WordPress / internet ecosystem for years to come.
Sincerely,
Syed Balkhi
Founder of WPBeginner
P.S. Want us to purchase or put money into your WordPress enterprise? Learn extra about the WPBeginner Growth Fund.
