HSBC, Nationwide and Virgin Money hit by payment issues

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Thousands of UK financial institution clients had been hit by payment issues affecting a number of the greatest High Street lenders on Friday.

Banks together with HSBC, Nationwide, Barclays and Virgin Money had been all affected by issues with a system that operates funds between people and companies.

The group overseeing the funds system stated the problem inflicting the issues has now been mounted, and the payment backlog has been cleared.

However, a number of individuals have informed the BBC they’re nonetheless going through issues, with some saying they now have little money left.

The timing of the glitches was notably problematic given the final Friday of the month is when many salaried employees are often paid.

Many individuals additionally need to pay payments round this time.

“My payments are bouncing and I can’t pay for a prepare ticket I want within the subsequent hour,” stated one buyer on X.

Another stated clients deserved compensation for the “inconvenience on individuals’s pay day”.

“We all have payments to pay,” they added.

Ryan, from Telford, who didn’t need his surname for use, stated he had not obtained his wages and because of this has £12 to his identify.

The 29-year-old engineer stated payments had began to be declined on his account.

“I’m imagined to be transferring house subsequent week and my financial savings have been emptied for deposits and lease,” he stated.

The BBC understands that the banks had been affected by issues to Faster Payments, a system that operates “below the bonnet” of the UK monetary system.

It goals to verify real-time funds between tens of millions of people and companies are made seemingly immediately.

Pay UK, which oversees the system, stated: “We are conscious {that a} small variety of Faster Payments had been delayed or not processed earlier at present.

“Working with our infrastructure supplier, this technical concern has been mounted.”

It then added later that “funds have returned to regular and the backlog is resolved”.

However, some banking clients have disputed this, telling the BBC they’ve nonetheless but to obtain their wage funds.

HSBC, Nationwide, Barclays and Virgin Media had all apologised earlier for the delays to funds.

This just isn’t the primary time High Street lenders’ providers have been hit by issues.

Nationwide clients faced similar issues in March, whereas HSBC customers suffered an outage lasting over 24 hours in November.

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